SHIPPING & DELIVERY

Free Delivery Worldwide!!!


PopTorso Offers Free Shipping Service WorldWide! At PopTorso, we strive to provide you with with the best convenient shipping options. But due to domestic import laws in different couries, we DO NOT SHIP to the following destinations: Islamic countries, India, African countries, Brazil, and Moldova.

Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the logistics website in which you can trace your order at. You can check your package delivery time at any time on your order details page.

Sex Doll Torso Delivery Time (2 Parts)


Part 1: Factory Direct Shipping Delivery Time


Default In Stock Sex Doll Fast Shipping
All default factory in stock sex torso are direct shipped from our factory. If you order a default sex doll torso without customization functions, the estimated delivery time for the default standard product is 7 working days. We understand that receiving your order as quickly as possible is important to you, so we will strive our best to deliver it to you even faster.

Customized Sex Doll Delivery Time
*At present, all customized orders are temporarily produced directly by our factory and will be completed in 1 week. The estimated delivery time for your product depends on various factors such as production and shipping. After production, it usually takes about 2 weeks for the package to reach you. The delivery time in sum from completing production to receiving the package is approximately 3 weeks.

Part 2: Warehouse In-stock Sex Doll Delivery Time


The delivery time for your order consists of two parts:

Order processing time: We process all orders within 24-48 hours on weekdays. After processing, orders are shipped within 48-72 hours on weekdays.

*Please note that weekends and holidays are not considered business days.

Shipping time: The shipping time is approximately 3-5 business days.

NOTE*: If you would like to pick up your package at a FedEx/UPS store, please specify your local FedEx/UPS store address when placing your order. If you need to drop it off at a FedEx/UPS store because you’re out of home for some reason, please let us know your local FedEx/UPS store address before it is shipped.

PopTorso Partnered with FedEx and UPS to Ensure Timely Delivery


By working with these reputable logistics companies, PopTorso can guarantee the quality and reliability of our delivery services. We understand that timely delivery is crucial for customer satisfaction, and our partnership with UPS and FedEx allows us to meet and exceed our customers' expectations.

Customs Duties and Taxes


In some countries, import taxes might be required at delivery. It usually around $100, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don’t have to worry too much, relax, it’s not a big deal.

NOTE*: Customers in the US do not need to pay any import taxes and fees. But, if you choose a torso sex doll in stock from a cross-border warehouse, for example: a Canadian customer chooses a sex doll from a US warehouse, you will need to pay some fees, and the specific fees are determined according to international tariff laws. If both sides belong to the same EU country, you do not need to pay any additional fees.

Here are some of the countries in Europe that do not have to pay customs duties: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

Some tariff-free countries or regions in Asia: Japan, Taiwan, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, Myanmar, and Cambodia.

Note: Due to distance, $200 will be charged for the package to Hawaii and Alaska regions.

Privacy is Our Priority: Discreet Shipping to Protect Your Information:


At our company, we understand the importance of keeping your privacy intact. That's why we take great care to ensure that all our sex dolls are shipped in packaging that is entirely covert.

When your order is delivered, you can rest assured that it will arrive in a plain, unbranded brown box. The contents of the package will remain unknown to the handler or courier, protecting your confidentiality every step of the way.

How to Track Your Order?


We will send you the tracking number for your package through email. Please note that the package may not be updated for 1-3 days on the way to the courier company. If it has not been updated for a long time, don’t hesitate to contact us at service@poptorso.com.

Track your order through the link below:
https://www.poptorso.com/apps/17track?

Still Not Receiving Your Order?


If you have not received your package even though the delivery status on the official website of the courier company says it has been delivered, don’t hesitate to contact the courier company and notify us immediately.

Upon receiving your package, please check the package carefully for any damage. If the outer box is open or the product packaging is damaged, take photos or videos immediately and make a claim to the courier company. If necessary, we will assist you in making a claim.

If you receive the wrong product, please provide photographic evidence to the courier company for claim. Once we confirm the mistake, we will arrange a reissued product for you.

If you need to return your product, please get in touch with us at service@poptorso.com via email.

Please do not reject or return the product directly. Also, note that the shipping address on the packaging box cannot be used directly for return or exchange. After checking the situation, we will arrange a return or exchange for you. Please ensure that the internal plastic packaging of the doll is unopened.

Finally, we do not deliver to P.O. boxes. To ensure your package arrives successfully, please provide a physical street address as your shipping address.

How Do I Change My Delivery Address?


Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service Phone:(+1)4343124198 ( or email to service@poptorso.com) Immediately!

Christmas & New Year's Day Warm Tips:


The Christmas and New Year's Day holiday arrangements for the US warehouse are as follows:

Christmas: From December 23rd to December 26th (Saturday to Tuesday), the US warehouse will be closed for 4 days;
New Year's Day: From December 30th to January 1st (Saturday to Monday), the US warehouse will be closed for 3 days;
During the holidays, there will be no door-to-door logistics, and orders will be postponed to the first working day after the holidays. Please arrange your order plan in advance.

During the holidays and a few days after the holidays, there are always logistics delays, please be informed!